In 2019, KLAS research ( published a document exploring healthcare organizations’ clinical, financial, and operational use cases and the early outcomes they were achieving. An update to that research, this report examines how outcomes and customer satisfaction have evolved in the years since.

Though progress has been somewhat hamstrung by the financial and operational constraints of COVID-19, many of the organizations interviewed have found results by focusing on the right problems.

This report includes case studies from individual organizations detailing their use cases, outcomes, and lessons learned.

Click here for the summaries of the case studies.

KLAS uses a stringent methodology to ensure all data and ratings are accurate, honest and impartial.