Andrew Johnson is Publisher for AIMed with additional responsibility for database management, web development along with client management. A highly experienced publishing executive with a passion for technology.
Time, date and format
- Date: Thursday 26 May, 2022
- 12pm PT
- Location: Breakout room to be confirmed
Overview
Driving operational excellence with enterprise conversational AI
Healthcare providers, payers and life science companies are using Enterprise Conversational AI Platforms (ECAIP) to create extraordinary experiences throughout the organization. With enhancing engagement and self-service options that connect patients, providers, members, agents and employees organizations are driving operational excellence that:
- Improves staff satisfaction and reducing turnover (CSAT)
- Attracts and retaining patients, members and employees
- Improves patient access and patient outcomes
- Creates financial value through patient/member/staff engagement (improved CAHPS, HCAHPS, NPS)
Hear from 2022 Gartner Magic Quadrant ranked ECAIP leaders on how a conversational AI platform can create operational advantages throughout your organization and create extraordinary experiences that deliver extraordinary outcomes.
Participants
- Moderator:
- Gary Fingerhut, Senior Vice President, Healthcare, Kore.ai
- Attendees:
- Anthony Demeusy, Service Project Manager, CareStream Dental
- Kore participants:
- Noel Lavezzi
- Rob Kassel
- Tony Schettino
- AIMed participants:
- TBC
